Travel Disclaimer

Important information about travel advisories, prices, licensing, insurance and accessibility.

Travel advisories

Travel conditions may change. Before booking and before departure, check the current advisories issued by the Ministry of Foreign Affairs of Ukraine and the State Border Guard Service of Ukraine. We do not control border, airspace or security decisions and are not liable for changes caused by them.

Prices and availability

Prices, schedules and availability are indicative until your booking is confirmed in writing. Third-party suppliers may change prices or cancel services. Where required by Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 3153-IX 'On Consumer Rights Protection', we will inform you of material changes and of your options before departure.

Licensed operator status

Tour operator activity in Ukraine is licensed under Law of Ukraine No. 324/95-ВР 'On Tourism' and Law of Ukraine No. 222-VIII 'On Licensing of Types of Economic Activity'. Where twizlow.com acts as a tour operator, its licence number and the issuing authority are stated in the public offer and in your booking documents.

Insurance

We recommend travel insurance covering medical expenses, evacuation, cancellation and trip interruption. Insurance is not included unless it is expressly stated in your booking confirmation.

Accessibility and security situation

Due to the security situation in Ukraine, some services, routes and facilities may be limited, relocated or unavailable, and accessibility for travellers with reduced mobility may vary. Please confirm your specific requirements with us before booking.

Advertising and information

Information on this website is provided truthfully and must not mislead, in line with Law of Ukraine No. 270/96-ВР 'On Advertising'. Personal data processed through this site, including via cookies, is handled under Law of Ukraine No. 3687-IX 'On Personal Data Protection'; please see our Privacy Policy.