Privacy Policy

1. Data Controller

twizlow.com, a private entrepreneur (PE) registered in Ukraine (EDRPOU 70520530), at 15 Shevchenka Avenue, Business Center 'Dnipro', Kyiv, 01001, Ukraine, is the controller of your personal data.

Contact: Anna Bauer, Managing Director. Email: contact@twizlow.com. Phone: +380 965 831 9609.

2. What Data We Collect

When you submit a booking enquiry, we collect your name, email address, phone number, travel dates, destination preferences, and any message you provide.

We also automatically collect technical data such as IP address, browser type, and cookies when you use our website.

3. How We Use Your Data

We process your data to respond to your enquiry, provide travel services, and comply with legal obligations under the Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 3153-IX 'On Consumer Rights Protection'.

4. Legal Basis

Processing is based on your consent, contractual necessity, and our legitimate interests. For cookies, we rely on your informed consent under the Law of Ukraine No. 3687-IX 'On Personal Data Protection'.

5. Data Retention and Security

We store your data only as long as necessary for the purposes above, typically up to 3 years after your last interaction. We implement technical and organisational measures to protect your data.

6. Your Rights

You have the right to access, rectify, erase, restrict, or object to processing. You may also contact the Ukrainian Parliament Commissioner for Human Rights, use out-of-court dispute resolution, or appeal to the State Service for Food Safety and Consumer Protection. Contact us at contact@twizlow.com to exercise your rights.

7. Cookies

We use cookies to improve your experience and analyse traffic. You can manage cookies in your browser settings.

8. Changes to This Policy

We may update this policy. The current version is always available on this page.