01 / Contact

Talk to the weekend route desk

Weekend Route TOV, registered in Lviv, Ukraine. Tour operator registration number RK-4471206. Enquiries are answered in the order they arrive, on working days.

Direct contacts

Phone
+380 965 831 9609
Email
contact@twizlow.com
Office
15 Shevchenka Avenue, Business Center 'Dnipro', Kyiv, 01001, Ukraine

Desk hours

Mon to Fri
09:00 to 19:00
Saturday
10:00 to 16:00
Sunday
Closed. Route departures run anyway; on-trip numbers are printed on your confirmation.

What to send with your enquiry

  • Route name and the Friday departure date you want.
  • Number of travellers, and their ages.
  • Departure city, and whether you need a transfer to the meeting point.

Ready to book? Use the booking enquiry form. Need to move or cancel a confirmed place? Use the change and cancellation form. Unsure what happens after you send it? Read what happens next.

Travel to certain regions of Ukraine may be subject to government travel advisories; check official sources before departure.

Section 02 / Booking enquiry

Send a booking enquiry

Tell us the route, the Friday you want to leave, and how many travellers are in your group. We reply with a confirmed departure time and the exact UAH price for that date.

Operator
Weekend Route TOV, registered in Lviv, Ukraine. Tour operator registration number RK-4471206.
Reply time
Within one business day, 09:00 to 18:00 Kyiv time.
Routes
Full timetables are listed on the route list.

Sending this enquiry accepts our Privacy Policy. Moving or cancelling an existing booking? Use the change and cancellation form instead. Travel to certain regions of Ukraine may be subject to government travel advisories; check official guidance before departure.

04 / Changes and cancellations

Change or cancel a booked weekend

Send this form at least 72 hours before your Friday departure. A coordinator answers within one working day and reissues the route timetable before anything moves.

  • Route timetables are reconfirmed by email only.
  • Cancellations inside 24 hours are recorded, not refunded.
  • Phone: +380 965 831 9609
What do you need?

Submitting this form opens a change request. A new departure is confirmed only after the coordinator replies.

Section 05Contact

What happens next

Four steps separate your enquiry from the Friday you board. Nothing is charged before step three, and the amount stays the same as the figure printed on the route row you chose.

  1. 01

    Enquiry logged

    We record your request within one working day and reply from contact@twizlow.com with the route code, the departure city and the Sunday return time for the weekend you picked.

  2. 02

    Place held for 48 hours

    Your seats are held while you confirm passenger names, pickup point and any transfer. The hold releases automatically if nothing arrives in that window.

  3. 03

    Confirmation and invoice

    You receive the confirmed timetable, the inclusions and exclusions columns, and a UAH invoice. Payment is due seven days before departure.

  4. 04

    Departure brief

    Two days before the Friday departure we send the meeting point, the driver contact and the final return time, which is always before 23:00 on Sunday.